FAQ

We specialize in high-quality home improvement products including bathroom fixtures (like our popular ARB series faucets), bathroom storage solutions, electrical components, building materials, and flooring options. Our product range caters to both DIY enthusiasts and professional renovators.

Absolutely! Our products like the ARB265W and ARB775W faucets are made with premium materials for long-lasting performance. Electrical items such as circuit breakers and outlets meet international safety standards.

We offer both options! You can purchase individual items like bathtub faucets or bathroom sink faucets separately, or combine them with our cabinets and storage solutions for a complete bathroom upgrade.

You can create an account during checkout by providing your email address and creating a password. Account holders enjoy faster checkout and order tracking benefits.

Click on “Forgot Password” on the login page and enter your registered email address. You’ll receive instructions to reset your password shortly.

Orders are processed quickly to ensure fast delivery. Please email [email protected] immediately if you need to modify or cancel an order. We’ll do our best to accommodate your request if the order hasn’t been processed for shipping.

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

Yes! We use industry-standard encryption to protect all payment transactions. We never store your complete payment details on our servers.

Payment declines are usually due to insufficient funds, incorrect card details, or your bank’s security measures. Please verify your information and contact your bank if the issue persists.

We offer two convenient options:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after dispatch
– Free Shipping (via EMS for orders over $50): 15-25 business days after dispatch

We typically process orders within 1-2 business days. During peak seasons, processing might take an additional day.

Yes! We ship globally except to some Asian countries and remote areas. Contact us if you’re unsure about delivery to your location.

Bulky items are shipped via specialized freight carriers with protective packaging. Delivery times might be slightly longer, and you’ll receive separate tracking information.

Yes! You’ll receive a tracking number via email once your order ships. Standard shipping includes detailed tracking, while EMS free shipping offers basic tracking.

We offer a 15-day return policy from the delivery date. Items must be unused and in original packaging. Contact [email protected] to initiate a return.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Once we receive your returned item, refunds are processed within 5-7 business days. The time to appear in your account depends on your payment provider.

Please contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll arrange for a replacement or refund at no cost to you.

Yes! We offer special pricing for large orders. Please contact our customer service team to discuss your requirements.

Our team would be happy to help! Email us with details about your project, and we’ll suggest suitable products from our range.

For any questions not covered here, please email [email protected]. Our team typically responds within 24 hours on business days.