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At Pro House Shop (“we,” “us,” or “our”), operating through serenehomehaven.com, we are committed to protecting the privacy and security of our customers’ information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases from us.

1. Information We Collect

We collect several types of information from and about users of our website, including:

  • Personal Identification Information: Name, email address, phone number, shipping/billing address, payment information when you make a purchase.
  • Transaction Information: Details about products you purchase (including our ARB series faucets, bathroom cabinets, electrical components, etc.), payment method, and order history.
  • Technical Information: IP address, browser type, operating system, referring URLs, and information about your interactions with our website.
  • Usage Data: Information about how you use our website, products, and services.

2. How We Use Your Information

We use the information we collect for various business purposes, including:

  • To process and fulfill your orders for home improvement products
  • To provide customer support and respond to your inquiries
  • To improve our website, products, and services
  • To prevent fraudulent transactions and enhance security
  • To send you information about your order, our products, and promotions (if you’ve opted in)
  • To comply with legal obligations and protect our rights

3. Data Sharing and Disclosure

We may share your information in the following situations:

  • Service Providers: We share information with third parties who perform services on our behalf (payment processing, shipping, marketing, etc.).
  • Legal Requirements: When required by law or to respond to legal process.
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition.
  • International Transfers: As we serve customers globally (excluding some Asian countries and remote areas), your data may be transferred to and processed in countries other than your own.

We do not sell your personal information to third parties.

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Bank-level encryption for all transactions
  • PCI-DSS compliant checkout process
  • Regular security assessments of our systems
  • Limited access to personal information on a need-to-know basis

While we strive to protect your information, no electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information under certain circumstances.
  • Opt-Out: Opt-out of marketing communications at any time.
  • Restriction: Request restriction of processing your information.

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences and shopping cart
  • Analyze website traffic and usage patterns
  • Deliver targeted advertisements (if applicable)
  • Improve our website functionality

You can control cookies through your browser settings. However, disabling cookies may affect your experience on our website.

7. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any changes by posting the new policy on this page with an updated “Last Updated” date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Pro House Shop
4113 Anthony Avenue
FALLING WATERS, US 25419
Email: [email protected]