At Pro House Shop, we stand behind the quality of our home improvement products including our ARB series faucets, bathroom cabinets, and electrical components. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • The item must be in its original condition – unused, uninstalled, and with all original packaging and tags
  • The return must be initiated within 15 days of receiving your order
  • You must provide proof of purchase (order number or receipt)
Note: For hygiene and safety reasons, we cannot accept returns on the following products:
  • Electrical components (Circuit Breakers, Cable & Wire Connectors, Electrical Outlets)
  • Opened packages of building materials (Carpet Tiles, Ceramic tiles)

Return & Exchange Process

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return/Exchange Request” and include your order number.
  2. Provide Details: Include the following in your email:
    • Your order number
    • The item(s) you wish to return/exchange
    • Reason for return/exchange
    • Whether you prefer a refund or exchange
  3. Receive Instructions: We’ll respond within 1-2 business days with return authorization and shipping instructions.
  4. Ship Your Return: Package the item securely in its original packaging and ship it to our warehouse at:
    Pro House Shop Returns
    4113 Anthony Avenue
    FALLING WATERS, US 25419
  5. Processing: Once we receive and inspect your return (typically within 3-5 business days after delivery), we’ll process your refund or exchange.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
  • For exchanges, we’ll cover the shipping costs to send you the replacement item.
  • We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Refund Information

Refunds will be issued to the original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days after processing
  • PayPal: 3-5 business days after processing

Please note that shipping fees are non-refundable unless the return is due to our error.

Exchange Information

If you’re exchanging an item:

  • We’ll ship your replacement item once we receive your return
  • Exchanges are subject to product availability
  • If the item you want is out of stock, we’ll issue a refund instead

Return Request Template

Use this template when emailing your return request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Pro House Shop Customer Service, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Item(s) to return/exchange: – [Product Name] – [Quantity] – [Reason for return/exchange] I would prefer: [ ] Refund to original payment method [ ] Exchange for [Product Name/SKU if known] Please let me know the next steps for completing this process. Thank you, [Your Full Name] [Your Contact Information]

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us immediately at [email protected] with photos of the damage/defect
  2. We’ll arrange for a replacement or refund at no additional cost to you
  3. In some cases, we may ask you to return the damaged item (we’ll cover return shipping)

For any questions about our returns and exchanges policy, don’t hesitate to contact our friendly customer service team at [email protected].