Shipping Policy

At Pro House Shop, we’re committed to making your home improvement shopping experience seamless from delivery to returns. Below you’ll find all the details about our shipping options and straightforward returns process for our premium bathroom fixtures, cabinets, and electrical components.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two reliable shipping methods to serve your needs:

Note: We currently ship worldwide except to certain Asian countries and remote areas. Delivery times may vary based on destination and customs processing.

Returns & Exchanges Policy

We stand behind the quality of our home improvement products. If you’re not completely satisfied with your purchase of our ARB series faucets, bathroom cabinets, or other products, we offer a simple returns process.

Eligibility Requirements

To qualify for a return or exchange:

• Item must be in original condition – unused, uninstalled, with all packaging and tags
• Return must be initiated within 15 days of receiving your order
• Proof of purchase (order number or receipt) must be provided

Return & Exchange Process

Step 1: Contact Us

Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return/Exchange Request” and include your order number.

Step 2: Provide Details

In your email, include:

• Your order number
• Item(s) you wish to return/exchange
• Reason for return/exchange
• Whether you prefer a refund or exchange

Step 3: Receive Instructions

We’ll respond within 1-2 business days with return authorization and shipping instructions.

Step 4: Ship Your Return

Package the item securely in its original packaging and ship to:

Step 5: Processing

Once we receive and inspect your return (typically within 3-5 business days after delivery), we’ll process your refund or exchange.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
• For exchanges, we’ll cover shipping costs to send your replacement item.
• We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Refund Information

Refunds will be issued to your original payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days after processing
• PayPal: 3-5 business days after processing

Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Information

• We’ll ship your replacement item once we receive your return
• Exchanges are subject to product availability
• If your desired item is out of stock, we’ll issue a refund instead

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately at [email protected] with photos of the damage
• We’ll arrange for a replacement or refund at no additional cost
• In some cases, we may ask you to return the damaged item (we’ll cover return shipping)

Return Request Template

For any questions about our shipping or returns policy, don’t hesitate to contact our friendly customer service team at [email protected].